Shipping policy
📦 Shipping Policy
216 Tumblers
Processing / Turnaround Time (TAT)
All products are made to order. Our current turnaround time is 2–10 business days (excluding weekends and holidays) before shipment.
Turnaround time does not include shipping transit time. During launches, sales, or high-volume periods, orders may ship toward the longer end of the stated timeframe.
Shipping Rates
Shipping rates are calculated at checkout based on order weight, size, and destination. Any free shipping promotions apply only when stated and to qualifying orders.
Shipping Carriers
Orders are shipped via USPS or UPS, depending on order size and destination. Once your order ships, a tracking number will be emailed to you.
Shipping Delays
216 Tumblers is not responsible for shipping delays caused by:
-
Carrier delays
-
Weather conditions
-
Incorrect or incomplete shipping addresses
-
Holidays or peak shipping periods
Once an order has been shipped, responsibility transfers to the carrier.
Delivered Packages
We are not responsible for:
-
Lost or stolen packages once marked delivered
-
Packages left unattended by the carrier
Please ensure a secure delivery location and retrieve packages promptly.
Returned Packages
Orders returned due to incorrect or undeliverable addresses will require additional postage for reshipment. Shipping fees are non-refundable.
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, contact us within 48 hours of delivery with clear photos of the product and packaging so we can review and assist.
Acknowledgment
By placing an order with 216 Tumblers, you acknowledge and agree to this Shipping Policy and the stated 2–10 business day turnaround time.
Contact
For shipping-related questions, please contact us at:
📧 216tumblers@gmail.com